![]() "It has made me drastically cut down on driving on the toll roads," said Forester. In the meantime, many say they’re avoiding these roads altogether. "You would think you would want to have one billing agency," said Serna. This announcement came despite TxTag telling FOX 7 in October that an issue with a previous vendor had been fixed, and billing was working normally.ĬTRMA says even they weren’t told about this latest problem until after the notice went up on the TxTag website. If this occurs and you have a TxTag account, please contact the TxTag Customer Service Center at 88 to request the TxTag rate." This issue may result in a bill from another toll agency for your travel on their roadways. "It seems to me like it's probably a little more of a systemic issue than me," said Serna.īut in a statement on their website, TxTag admitted there may be an issue on their end: "TxDOT has identified an issue affecting a small percentage of TxTag accounts which is not allowing tolls to post to your account if you drive on other toll agency's roadways. We have no insight into the mailing process, and no way to guarantee delivery or confirm receipt. First-Class Mail is assumed delivered if not returned." Regarding the claims that mailed bills hadn’t been received, Liu said: "We mail all bills and late notices via First-Class mail to the address on file at the TxDMV as required by law. ![]() We only know that our request was declined by the tag provider and then pursued payment through Pay By Mail." As we are not the tag provider, we do not know why our multiple requests for payment were declined. We recommend they contact their tag provider to understand the reason those transactions were declined and to confirm the status of their accounts. CTRMA’s billing processes worked as intended, and the bills they received were for valid transactions. The Central Texas Regional Mobility authority is taking responsibility for a glitch that resulted in about 1,200 TxTag and CTRMA customers being charged late fees, even though they paid their bill on time.ĬTRMA spokesperson Jori Liu said in a statement: "All three customers (whose bill detail was provided) had an invalid electronic tag account at the time of the toll transactions therefore, the tolls were declined by their tag provider and were billed per standard practice via Pay By Mail.
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